ku9r Privacy Policy

1Introduction

ku9r ("we", "us", "our", or "the Platform") is committed to protecting the personal information of all individuals who visit, register on, or otherwise interact with the ku9r platform at https://ku9r.org. This Privacy Policy ("Policy") describes in plain terms the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the choices and rights available to you as a data subject.

This Policy applies to all users of the ku9r platform regardless of the device or method of access used. By registering an account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood the practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact [email protected] to request account closure.

2Information We Collect

ku9r collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the platform, and in limited cases from third-party payment processors. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, gender (where provided), and a copy of any government-issued identity document submitted for KYC verification purposes.
• Contact data: mobile phone number, email address, and residential address (where provided during account registration or verification).
• Account data: username, account creation date, login history, session durations, game history, betting records, and transaction history.
• Financial data: mobile banking account identifiers (such as the registered bKash, Nagad, or Rocket mobile number), deposit amounts, withdrawal amounts, and bonus claim history.
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, referring URL, and pages visited within the platform.
• Communications data: the content of support emails, chat messages, or any other correspondence you send to ku9r, together with metadata such as the timestamp and method of contact.

We collect only the minimum data necessary to deliver and operate the platform safely and in compliance with our responsible gaming obligations. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where an identity document submitted for KYC incidentally contains such information — in which case it is processed solely for age and identity verification and is not retained beyond the period required for that purpose.

3How We Use Your Information

Personal data collected by ku9r is used only for specific, legitimate purposes directly related to the operation of the platform and our obligations to players. The primary purposes are:

• Account creation and management: processing your registration, verifying your identity and age, maintaining your account, and enabling you to log in securely.
• Transaction processing: managing deposits and withdrawals through supported Bangladeshi payment methods including bKash, Nagad, and Rocket, and maintaining accurate financial records for each account.
• Responsible gaming compliance: monitoring gameplay patterns, applying deposit or session limits at the player's request, processing self-exclusion requests, and intervening where concerning gambling behaviour is identified.
• Platform security and fraud prevention: detecting and investigating fraudulent activity, multiple account registrations, money laundering, and other prohibited conduct; protecting the integrity of games and betting markets.
• Customer support: responding to your enquiries, resolving disputes, processing complaints, and providing account-related assistance via the support email address.
• Marketing communications (where you have opted in): sending promotional offers, deposit bonus notifications, and news about new games or platform features. You may opt out at any time by contacting [email protected].

4Legal Basis for Processing

ku9r processes personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing that is required to fulfil our obligations to you under the platform's Terms and Conditions — for example, processing your deposits and withdrawals, maintaining your account, and resolving support queries.
• Legitimate interests: processing carried out to protect the security and integrity of the platform, to prevent fraud and money laundering, and to improve the platform's features and user experience — provided that these interests are not overridden by your own fundamental rights and freedoms.
• Consent: where you have expressly opted in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Compliance with legal obligations: processing required to satisfy applicable legal or regulatory requirements, such as retaining financial transaction records or responding to a lawful request from a competent authority.

5Sharing Your Information

ku9r does not sell or rent your personal data. We may share personal data with a limited set of third parties where this is necessary to operate the platform or to comply with legal obligations. All third parties with whom we share data are contractually required to handle that data securely and in accordance with applicable privacy standards. The categories of third party to whom data may be disclosed are:

• Payment service providers: mobile financial service operators (bKash, Nagad, Rocket, Upay) and bank partners through which deposits and withdrawals are processed. These providers receive only the minimum data required to execute a specific transaction.
• Game providers and technology partners: companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi that supply the games available on the platform may receive session or technical data required to deliver their game software. They do not receive full account or identity data.
• Identity verification and KYC service providers: third-party services used to automate or supplement the review of identity documents submitted during account verification. These providers process identity data under strict contractual confidentiality obligations.
• Regulatory and law enforcement authorities: where ku9r is required by applicable law, court order, or legitimate governmental request to disclose information about a specific account holder, we will comply with that obligation. Where legally permitted to do so, we will notify the affected account holder before disclosure.

All data-sharing arrangements are governed by data processing agreements that impose obligations equivalent to those imposed on ku9r itself under this Policy. ku9r remains responsible for ensuring that all third-party processors handle your data lawfully and securely.

6Payment Data and Financial Information

Financial data processed in connection with deposits and withdrawals on the ku9r platform is handled with the highest level of care. ku9r does not store full bank account numbers or card numbers on its own servers. For mobile financial service transactions (bKash, Nagad, Rocket), ku9r retains only the registered mobile number associated with the payment, the transaction reference number, and the amount — sufficient to verify and reconcile the transaction but not enough to initiate an independent transfer.

All financial transaction data is retained for a minimum period consistent with applicable record-keeping obligations. During this retention period, financial data is stored in encrypted form and access is restricted to authorised personnel with a legitimate operational need. Financial data is not used for marketing or profiling purposes.

7Data Retention

ku9r retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal retention obligations. The following general retention periods apply:

• Active account data: retained for the full duration of the account relationship and for a period of five years following permanent account closure, to satisfy financial record-keeping requirements and to handle any residual disputes.
• KYC and identity verification documents: retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later, in accordance with standard anti-money-laundering record retention practice.
• Marketing and communications data: retained for as long as you remain opted in to marketing communications, plus a short period following opt-out to process the withdrawal of consent. Support correspondence is retained for three years from the date of the most recent message in a thread.

When personal data is no longer required for any active retention purpose, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data derived from your account (for example, statistical game data used for platform improvement) may be retained indefinitely as it no longer constitutes personal data.

8Cookies and Tracking Technologies

The ku9r platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance security, and to understand how users navigate the platform. The cookies we use fall into the following categories:

• Strictly necessary cookies: required for core platform functionality such as maintaining your authenticated session, storing your language preference, and enabling the secure deposit and withdrawal flow. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how pages are accessed and how users interact with the platform. This data helps us identify technical issues and improve the platform experience. No personally identifiable information is contained in analytics data.
• Preference cookies: used to remember your settings within the platform, such as display preferences or notification opt-in status, so that you do not have to re-enter them on each visit.

ku9r does not use third-party advertising cookies or behavioural tracking cookies that follow you across websites outside of the ku9r platform. You can manage or delete cookies through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the platform. Continued use of the platform after reading this notice constitutes acknowledgment of the cookie practices described above.

9Data Security

ku9r implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and the platform, encryption at rest for stored personal and financial data, role-based access controls that limit data access to staff with a legitimate operational need, and regular internal security reviews.

No method of transmission over the internet or method of electronic storage is one hundred percent secure. While ku9r takes the protection of your data seriously and applies commercially reasonable security practices, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ku9r will notify affected account holders without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10Your Rights Over Your Personal Data

As a data subject, you hold a number of rights in relation to the personal data ku9r holds about you. These rights are exercisable by contacting [email protected]. ku9r will respond to all valid rights requests within 30 calendar days of receipt. The rights available to you are:

• Right of access: you may request a copy of the personal data ku9r holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: you may request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where you object to processing and there are no overriding legitimate grounds.
• Right to restriction of processing: you may request that ku9r restricts the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. Your objection will be honoured immediately. You may also object to processing carried out on the basis of legitimate interests, though ku9r may continue to process your data if it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please write to [email protected] with the subject line "Data Rights Request" and include your registered mobile number and account username so that we can verify your identity before processing the request. There is no charge for exercising these rights. ku9r will not discriminate against any user for exercising their data rights.

11Children's Privacy

The ku9r platform is strictly intended for adults aged 21 and above. ku9r does not knowingly collect, process, or retain personal data relating to any individual under the age of 21. If we become aware that personal data has been submitted by or collected from a person under the age of 21, we will delete that data immediately and close the associated account without prior notice.

If you believe that a person under the age of 21 has registered an account on the ku9r platform, please notify us immediately at [email protected]. We take underage access seriously and will investigate all such reports promptly. Parents and guardians are encouraged to use appropriate device-level parental controls to prevent access to online gaming platforms by minors.

12Links to Third-Party Services

The ku9r platform may reference or integrate with third-party services such as game providers and payment processors. These third parties operate under their own separate privacy policies, and ku9r is not responsible for the privacy practices of any third party. Where a third party's service involves the processing of your personal data, we contractually require that service to meet standards consistent with this Policy. Players are encouraged to review the privacy notices of any third-party services they interact with independently of the ku9r platform.

13Changes to This Privacy Policy

ku9r reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the platform. Where changes are material — meaning they affect the rights of data subjects or the categories of data collected or shared — ku9r will endeavour to provide advance notice to registered account holders via email or a prominent platform notification.

The date shown at the top of this page indicates when this Policy was last revised. Continued use of the platform after a revised Policy has been published constitutes your acknowledgment of and agreement to the revised terms. If you do not accept the revised Policy, you should stop using the platform and contact [email protected] to request account closure.

14Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ku9r processes your personal data, please contact our support team by email. We are committed to addressing all privacy-related enquiries promptly and transparently.

Privacy and data enquiries: [email protected]. Please include your registered mobile number and the subject line "Privacy Enquiry" in your message so that our team can direct your request to the appropriate person without delay. ku9r does not accept privacy enquiries by telephone or postal correspondence.